Frequently Asked Questions

What is PIKAMERICA?

PIKAMERICA is a US-based shipping and sourcing service that helps customers buy and receive genuine products directly from the United States. We manage everything from purchasing and packaging to international delivery.

What kind of products can I order through PIKAMERICA?

You can order most legal consumer products such as:

  • Health & wellness products
  • Vitamins and supplements
  • Electronics & accessories
  • Household and lifestyle products


⚠️ Some restricted or prohibited items may not be eligible for shipping. If the product you are looking for is not available, please contact us and we will try to accommodate your requet

How does the ordering process work?

It’s simple:

Place your order on the PIKAMERICA website or contact us with your request

We source or receive the product.

The item is securely packed and shipped to your destination with tracking information.

You receive tracking updates until delivery

Are the products 100% genuine?

Yes. All products are sourced directly from trusted US retailers and suppliers. We do not sell counterfeit or refurbished items unless clearly mentioned.

How long does delivery to India take?

Delivery time usually ranges between 7–18 business days, depending on:
Product type

Customs clearance

Destination city in India

Delays may occur due to customs or holidays.

Will I have to pay customs duty in India?

Yes. All customs duties and charges are already included in the price shown at checkout.
What you see is what you pay—no additional customs fees, no surprise charges at delivery.
Once your order is placed, PIKAMERICA takes care of customs clearance, so your shipment is delivered to your doorstep without any extra payment required.

Are there any hidden charges?

No. PIKAMERICA follows a transparent pricing policy.
Shipping costs and service charges are clearly communicated before shipment.

How will my product be packed?

All items are packed securely using export-quality materials to ensure safety during international transit. Fragile items receive extra protection.

Can I track my shipment?

Yes. Once your order is shipped, you will receive tracking details so you can monitor your shipment until it reaches your address.

What if my product is damaged or missing?

If there is any issue with your order, please contact us within 48 hours of delivery with photos and details. We will assist you as per our resolution policy.

Do you offer customer support?

Yes. Our support team is available to assist you with orders, shipping updates, and general questions. You can reach us via email or WhatsApp. (Contact Us Page)

Why should I choose PIKAMERICA?

Because we focus on:

  • Trust and transparency
  • Genuine US products
  • Reliable shipping to your destination
  • Clear communication
  • Customer satisfaction

PIKAMERICA is built to make US shopping simple